Privacy policy

This policy is for lamitrims.com, our retail shop. It explains what personal data we collect from you, how we use it, and the choices you have. We are based in Surat, Gujarat, India, and we sell to customers in India and abroad.

By using the site or placing an order you agree to what is described here.

When you place an order: your name, delivery address, email address and phone number, and the details of what you bought. Payment is handled by our payment provider; we receive confirmation that a payment succeeded, not your full card number.

When you create an account: your name, email or username, and a password stored only in an encrypted form we cannot read back.

As you browse: your cart, your saved trims and your signed-in session are kept on your own device so the site works across pages. Search runs on our own server.

If you were a customer of our earlier shop at shop.lamitrims.com, your account and order history were carried across so you can sign in with the same details and see your past orders.

To take, pack and deliver your order, and to raise your invoice.

To answer you when you write to us or message us on WhatsApp.

To keep your account, your order history and your saved trims available when you sign in.

To detect and prevent fraud, and to meet our legal and tax obligations.

We do not sell your personal data to anyone.

Our delivery partners, so your parcel can reach you. They receive your name, address and phone number and nothing more.

Our payment provider, so your payment can be taken securely.

Government or tax authorities where the law requires it.

Google, if you agreed to be counted — page addresses and order totals, never your name or contact details. See “Counting visits” below.

We do not pass your details to advertisers.

If you order from another country, your delivery details are shared with the carrier and, where required, with customs in the destination country so the parcel can clear and be delivered.

We keep a small amount of information on your own device: what is in your cart, which trims you have saved, and whether you are signed in. Without this the cart and your account cannot work. These are not used to track you and cannot be switched off without breaking the shop.

We do not run advertising trackers, we do not use cookies to profile you, and we do not allow anyone to advertise to you based on what you looked at here.

We use Google Analytics to count visits and see which trims people look for, so we know what to keep on the shelf. It is off until you agree: when you first arrive we ask, and if you decline, nothing is loaded and no request is made to Google from this site at all.

If you agree, Google Analytics sets a cookie on your device and records which pages you opened, roughly where in the world you are, and the orders placed — the order number, the article numbers, the quantities and the amount. It never receives your name, your email address, your postal address or your phone number, and we do not use it for advertising.

Google is a company in the United States, so agreeing means this information is handled outside India and outside the EU under Google’s own terms.

You can change your mind at any time: there is a link at the foot of every page that turns the counting off again, and turning it off stops it immediately.

You can ask us what personal data we hold about you, ask us to correct it, or ask us to delete it, subject to records we are required by law to keep, such as tax invoices.

You can clear the cart, saved trims and session held on your device by clearing your browser storage for this site.

To make any of these requests, write to customercare@lamitrims.com from the email address on your account.

Passwords are stored only in an encrypted form. Payment is handled by our payment provider over an encrypted connection and we do not store card numbers.

No method of transmission over the internet is completely secure, so we cannot promise absolute security, but we protect your data with reasonable safeguards.

The shop is meant for adults buying trims and materials. We do not knowingly collect data from children.

Questions about your data, or a request about it, go to customercare@lamitrims.com, or message us on WhatsApp at +91 94268 14056, Monday to Saturday, 9:00am to 6:00pm.